Grounds & Lawn Maintenance
What benefits would I get from a well taken care of lawn?
There are many benefits to having a well maintained and healthy lawn at your home. In addition to providing a safe place for children to play, a healthy lawn also has added cooling benefits.
An average neighborhood block of eight homes gives off the same cooling effect as 70 tons of air conditioning. This not only helps keep your own property cool, but also assists your neighbors as well. R&S Landscaping will work all season to keep your lawn healthy and growing, just like you want it.
Grounds & Lawn Maintenance
Is there anything we should do to prepare our yard for lawn mowing?
Yes, we ask that children's toys and pet waste be picked up from the mowing area. We also request that children and pets be kept inside while we are visiting your property.
Grounds & Lawn Maintenance
Do you offer any services other than mowing?
Grounds & Lawn Maintenance
How big of lawns will you cut?
At R&S Landscaping, we have the capability to service lawns of all sizes. From compact yard, to large. expansive ones, our crew is ready and willing to take on even the big projects. Call us today and we will be happy to see up a FREE consultation to discuss our rates.
Grounds & Lawn Maintenance
Can I water my lawn the day you mow?
In most cases, our weekly lawn maintenance clients have set scheduled service days. We ask that you do not water your lawn on your scheduled service day. If for any reason this is a problem, please call our office to discuss.
Grounds & Lawn Maintenance
What happens if my yard has debris and lawn items on mowing day?
Grounds & Lawn Maintenance
What else can I do to make sure my property will not be damaged?
Grounds & Lawn Maintenance
The company I used last year kept hitting the bases of the trees with their weed trimmers as well as broke a few of my landscape lights. What would YOU do to avoid the same issues?
Grounds & Lawn Maintenance
What does your weekly mowing service include?
R&S Landscaping is a full-service lawn and landscape company. Our lawn care maintenance service includes mowing, line trimming, edging, and finally blowing off all hard surfaces. Weekly lawn cutting is available from April to Oct. 15th. Bed maintenance is also available.
Grounds & Lawn Maintenance
What areas do you service?
Our service area includes local communities in northern Bergen County, New Jersey such as Ridgewood, Wyckoff, Saddle River, Upper Saddle River, Glen Rock, Midland Park, Franklin Lakes, Fair Lawn, Ramsey, Mahwah, Ho-Ho-Kus, Hawthorne, Allendale, Oakland, Paramus, Waldwick, Woodcliff Lake, and more.
Grounds & Lawn Maintenance
Does a healthy lawn provide added safety for my kids?
Yes! A healthy, luscious, green lawn allows a safe environment for children to play, and adds a substantial amount of padding, providing a safety net for kiddos.
Billing & Estimates
Are trimming and edging included in your base rate?
Yes, the quote we provide to mow your lawn includes trimming grass edges and sidewalk edging, unless you specify otherwise. Shrub trimming is billed by the hour and not included in weekly service.
Billing & Estimates
When will I be billed?
We invoice our clients at the end of the month for our weekly/monthly recurring services, unless otherwise specified. Landscaping and all other services are invoiced on completion of the project.
Billing & Estimates
Do I have to sign a season long service agreement?
For residential maintenance services customers, we do require signed agreement to avoid any miscommunication. If you are unhappy wit the service you may cancel with 14 days written notice.
Billing & Estimates
Do you offer discounts if I am on a fixed income?
We offer service package discounts, pre-pay discounts and referral bonuses
Billing & Estimates
How will I be invoiced?
We recommend that all clients have a valid debit or credit card on file. You will receive an emailed statement/invoice for your records and our payment on file will be charged for services rendered.
Billing & Estimates
Can I pay with cash or check and give it to the workers while they are here?
Our crew members do not accept any cash payments. You may give a crew member a check if needed.
Billing & Estimates
How do I find my account balance, invoice or payment information?
Access the client portal to view your account balance, invoice and payment information.
Billing & Estimates
Are your "FREE" estimates really free?
At R&S Landscaping, our estimates are absolutely, 100%, free of charge.
Billing & Estimates
Do you have to visit my home to do an estimate?
In most cases, we do complete an onsite assessment of your property regarding the services you are requesting.
Billing & Estimates
Do I have to be present for your FREE estimate at my home?
You do not need to be present when we conduct our onsite property assessment. However, if you have questions or would like to get a feel for who we are and what we are about, we would love to meet you. Questions are always best answered on - site. Please leave your gate unlocked if you will not be at home.
Billing & Estimates
Is the service agreement binding?
No, the service agreement you sign can be terminated at any time in writing with 14 day notice. If you feel you can no longer continue due to budget concerns, etc., please let us know through email and provide a description as to why and the requested date of termination. From there we can make sure to remove you from receiving any more services.
Billing & Estimates
What is the average cost for a weekly lawn service visit ?
Our rates are VERY competitive. Our minimum charge for lawn mowing/care is $52 and up for an average 10,000 square foot property in Bergen County. Please contact us today for a FREE no obligation estimate.
Customer Service
Is your company insured?
Yes, we are FULLY insured with workmen's compensation and liability coverage. It is NOT a good idea to hire an uninsured person to care for your lawn. They can’t be held liable for damages. Tip: anytime you hire a landscape company, ask for a certificate of insurance.
Customer Service
Are you reliable and trustworthy?
We offer our customers outstanding, affordable service, top quality workmanship and second to none dependability! We show up when promised and we get the job done on time.
Customer Service
Can I request a service on a specific day?
Customer Service
What if it is raining on my service day?
If wet conditions don’t allow us to perform service on your scheduled day your property will be serviced the next day, weather permitting.
Customer Service
How do I cancel my service?
Customer Service
What is your policy regarding pets?
The safety of your pets is important to us. Because of this, we recommend that all your pets are kept indoors and all gates unlocked on your mow day. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you are accepting our service with this provision.
R&S Landscaping is not responsible for lost or injured pets.
Customer Service
Do you mow on Holidays?
At R&S Landscaping we understand that having your property serviced before a holiday is a priority. When a holiday falls during your scheduled service day we add teams to insure all properties are serviced. However, if we have had any significant weather delays in our scheduling, we may need to use a holiday to get caught up.
Customer Service
Can I reschedule my service?
Please notify us at least a min of 48 hours hours in advance if you need us to skip or reschedule your lawn maintenance service.
Please email our office at service@rscape.com to notify us you would like to skip. This gives us time to adjust our crew schedules.
Customer Service
Can I request a lawn service on a specific day?
Yes, you can make a special request for service on a specific day and we will do our best to fit your service visit in our route. Clients request a special day when they are having a party or event. However, we can't guarantee weekly service on requested day will be available. We currently provide service Monday through Friday. As you are probably aware, weather in New Jersey can change at a moment's notice. If there is inclement weather, your scheduled visit will be delayed until the next cutting day when the weather has cleared up.
Customer Service
What services do you offer other than mowing?
R&S Landscaping provides additional services such as fertilization and weed control, lighting installation and design, power washing, irrigation systems, hardscaping, shrub trimming, leaf cleanup, mulch, annual installation, sod installation, etc. We are a full-service lawn and landscape company.
Customer Service
Who and how soon do I contact if I notice a problem?
If anything looks off, do not hesitate to get in contact with the office. We want to make sure you are happy with the services we provide. If you are not pleased with something let us know as soon as possible in writing at service@rscape.com. Our crew members work on a scheduled route so they might not be able to go back that same day to address the concern, but we will make sure the issue gets attention.
Customer Service
Is your company licensed?
Yes, we are licensed in Bergen County, New Jersey to operate as a Lawn Care & Sprinkler Service company.
Customer Service
How many employees do you have and how many of them will be working on my job?
Our typical crews range from 2 to 3 crew members. The number of employees working on your job will depend on the size of the lawn or project.
Gardening Services
Do I need both Aeration and Slit Seeding?
We get the best results when both core aeration and slit seeding performed in the fall together. The reason is because the aeration is performed first and opens up the soil by removing cores. Then the slit seeding machine passes over the soil cores and seeds drop into the holes while soil is filled in from the pulverized soil cores.
Landscape Design & Build
How can a landscaped property help you sell your home?
Having a well maintained and landscaped lawn can increase the value of a property. The curb appeal will have sellers visioning a home within your property.
Need Help Maintaining or Enhancing Your Property?
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