Grounds & Lawn Maintenance

Does a healthy lawn provide added safety for my kids?

A well-maintained lawn creates an ideal outdoor environment for children's activities, providing a naturally cushioned surface that helps prevent injuries during play. The dense turf that results from professional lawn care offers significant impact absorption, making falls safer and providing a comfortable surface for everything from casual games to organized sports.

At Rockfield Landscape, we enhance this natural safety feature through proper mowing techniques and specialized maintenance programs that promote thick, healthy grass growth. Our comprehensive approach includes regular assessments to identify and address any potential hazards, ensuring your lawn remains a safe, inviting space for children to play and explore throughout the year.

Grounds & Lawn Maintenance

What benefits would I get from a well taken care of lawn?

A professionally maintained lawn delivers significant environmental and lifestyle benefits for your home and family. Beyond creating an inviting space for outdoor activities and children's play, a healthy lawn acts as a natural cooling system. Research shows that just eight well-maintained lawns can produce the equivalent cooling effect of 70 tons of air conditioning, helping reduce your home's energy costs while creating a more comfortable outdoor environment for your entire neighborhood.

Your lawn also plays a crucial role in environmental health by filtering pollutants, reducing soil erosion, and absorbing rainfall to prevent flooding. At Rockfield Landscape, our comprehensive lawn care programs are designed to maximize these benefits through proper mowing, fertilization, and cultural practices that promote deep root growth and resilient turf. We work throughout the growing season to maintain your lawn's health and appearance, ensuring it continues to enhance both your property value and quality of life.

Grounds & Lawn Maintenance

How do you prevent damage to trees and landscape lights during lawn maintenance?

At Rockfield Landscape, we implement comprehensive protection measures during all maintenance activities to safeguard your valuable landscape features. Our professional teams create protective mulch beds around tree bases, particularly for young trees, and carefully position landscape lighting fixtures within planting beds rather than grass areas to minimize potential contact with maintenance equipment.

Beyond these structural precautions, we invest extensively in staff training to ensure precise equipment operation around sensitive landscape elements. Our maintenance crews undergo regular training in proper techniques for trimming around trees, lights, and other fixtures, maintaining safe distances while achieving a manicured appearance. This combination of physical protection and skilled operation helps preserve your landscape investments while maintaining pristine grounds.

Grounds & Lawn Maintenance

Is there anything we should do to prepare our yard for lawn mowing?

To ensure the safety of both our crew and your property, we ask that you prepare your yard before our scheduled service by removing children's toys, pet waste, and any portable items that could be damaged during mowing. These items not only pose potential hazards to our equipment and staff but could also become projectiles if accidentally struck by mowing equipment.

For everyone's safety, we also request that children and pets remain indoors during our service visit. This allows our crews to work efficiently while maintaining our high standards of safety and service quality. If you have any specific concerns about items in your yard, please contact our office before your scheduled service day so we can discuss the best approach for your property.

Grounds & Lawn Maintenance

What areas do you service?

Rockfield Landscape proudly serves distinguished properties throughout northern Bergen County, New Jersey. Our primary service area includes the sophisticated communities of Ridgewood, Wyckoff, Saddle River, Franklin Lakes, and Upper Saddle River, where we've established a strong reputation for excellence in landscape design and maintenance.

We also extend our services to surrounding communities including Glen Rock, Midland Park, Ho-Ho-Kus, Allendale, Ramsey, Mahwah, Waldwick, and Woodcliff Lake. Our strategic service area allows us to maintain our high standards of quality while ensuring prompt and reliable attention to each property we maintain.

Grounds & Lawn Maintenance

Do you offer any services other than mowing?

As Bergen County's premier landscape company, Rockfield Landscape provides comprehensive property care services that go far beyond basic lawn maintenance. Our expert teams deliver sophisticated landscape design, professional installation services, and specialized care programs including custom fertilization, weed control, outdoor lighting design, irrigation system management, and complete property enhancement services.

We also excel in hardscape design and installation, creating custom patios, walkways, and outdoor living spaces that complement your property's aesthetic. Our additional services include professional tree and shrub care, seasonal cleanup programs, mulch installation, and annual flower displays, making us your single source for complete landscape excellence.

Grounds & Lawn Maintenance

What does your weekly mowing service include?

Rockfield Landscape's professional weekly lawn service delivers comprehensive care that maintains your property's pristine appearance. Our standard service includes precision mowing with regularly sharpened blades, detailed line trimming around obstacles and edges, professional edging of walkways and curbs, and thorough cleanup of all hard surfaces to ensure a manicured finish.

This complete service runs from April through mid-October, aligning with the primary growing season in Bergen County. We also offer additional bed maintenance services to complement our mowing program, ensuring your entire property maintains a polished, professional appearance throughout the season. Our experienced crews follow best practices for lawn health, including proper mowing heights and patterns that promote healthy growth and maintain your lawn's visual appeal.

Grounds & Lawn Maintenance

How big of lawns will you cut?

At Rockfield Landscape, we have the expertise, equipment, and professional teams to maintain properties of any size, from intimate urban gardens to expansive estates. Our sophisticated fleet of commercial-grade equipment allows us to efficiently service properties of all dimensions while maintaining the highest standards of quality and attention to detail.

We invite you to schedule a complimentary consultation with our team to discuss your property's specific needs and receive a customized maintenance proposal. Our experienced professionals will assess your landscape requirements and develop a comprehensive care program tailored to your property's unique characteristics and your personal preferences.

Grounds & Lawn Maintenance

Can I water my lawn the day you mow?

To ensure the highest quality results from our mowing service, we recommend avoiding irrigation on your scheduled maintenance day. Wet conditions can lead to uneven cuts, grass clumping, and potential rutting in softer soil areas, which could compromise the pristine appearance we strive to maintain for your property.

Most of our clients benefit from our consistent weekly schedule, which allows for easy coordination of irrigation timing. If you need to adjust your irrigation schedule or have specific concerns about watering and mowing coordination, please contact our office. Our team will work with you to find the optimal solution that maintains both your lawn's health and its aesthetic appeal.

Grounds & Lawn Maintenance

What happens if my yard has debris and lawn items on mowing day?

While our professional crews carefully work around permanent landscape features such as playhouses, trampolines, and established lawn furniture, we prioritize safety by requiring the removal of loose items before service. This includes toys, pet items, seasonal decorations, garden hoses, and any other portable objects that could be damaged or become hazardous if contacted by mowing equipment.

For permanent features, we recommend establishing clear borders or protective zones to prevent accidental contact during maintenance. This approach not only protects your property and our equipment but also ensures the safety of our crew members and anyone nearby. If you need guidance on creating appropriate borders around permanent features, our team will be happy to provide recommendations during your next service visit.

Grounds & Lawn Maintenance

What else can I do to make sure my property will not be damaged?

At Rockfield Landscape, we take extensive precautions to protect your property during maintenance services, but there are several ways you can help safeguard your landscape features. We recommend installing protective barriers or mulch rings around wooden structures, play equipment, mailbox posts, and young trees to prevent accidental contact from maintenance equipment. These protective measures help maintain your property's appearance while ensuring efficient service.

Regular property inspections before service are also crucial for safety and damage prevention. Please remove any loose items, especially those that could become projectiles if struck by equipment, such as toys, rocks, or garden tools. While our crews exercise extreme caution, creating clear zones around sensitive features and keeping your lawn free of debris significantly reduces the risk of damage while allowing us to maintain your property to the highest standards.

Billing & Estimates

What is the average cost for a weekly lawn service visit?

At Rockfield Landscape, we provide premium lawn care services tailored to each property's specific needs and characteristics. For an average 10,000 square foot property in Bergen County, our professional weekly service starts at $52, reflecting our commitment to delivering exceptional quality while maintaining competitive market rates.

To ensure you receive accurate pricing for your specific property, we offer complimentary, no-obligation consultations where we can assess your landscape's unique requirements and provide a detailed service proposal. This personalized approach allows us to develop a maintenance program that perfectly aligns with your property's needs and your expectations for professional landscape care.

Billing & Estimates

Are trimming and edging included in your base rate?

Our standard weekly lawn service includes comprehensive care that goes beyond basic mowing. Each visit includes professional line trimming around obstacles and landscape features, as well as precise edging of sidewalks and curbs to maintain clean, crisp lines throughout your property. This thorough approach ensures a polished, manicured appearance that distinguishes our service.

For the most complete property care, we also offer professional shrub and hedge trimming services, which are billed separately by the hour due to their specialized nature. Our experienced horticulturists can develop a customized pruning schedule that maintains your woody plants' health and appearance while complementing your regular lawn maintenance program.

Billing & Estimates

When will I be billed?

For our regular maintenance services, including weekly lawn care and monthly programs, Rockfield Landscape processes billing at the end of each month. This systematic approach allows us to accurately track and document all services provided, ensuring transparency and consistency in our billing practices.

For landscape installation projects, design services, and other specialized work, we invoice upon successful completion of the project. This allows us to account for any adjustments or additional services required during the project while ensuring your complete satisfaction with the final results. All invoices include detailed documentation of services performed and can be easily accessed through our convenient client portal.

Billing & Estimates

Do I have to sign a season long service agreement?

At Rockfield Landscape, we maintain transparent service relationships through clear, written agreements that outline our commitment to your property's care. These agreements help prevent miscommunication and ensure both parties understand the scope of services, scheduling, and expectations. We believe in earning your trust through consistent, quality service rather than restrictive contracts.

We understand that circumstances can change, which is why our agreements include a simple 14-day written notice requirement for service modifications or cancellation. This flexibility allows you to adjust your service program as needed while giving us the opportunity to properly transition your property care. Our goal is to make your experience with Rockfield Landscape as straightforward and satisfying as possible.

Billing & Estimates

Do you offer discounts if I am on a fixed income?

Rockfield Landscape offers several opportunities to maximize the value of your landscape investment through our various discount programs. Our service package discounts reward clients who choose multiple services, while our pre-payment options provide additional savings for those who prefer to pay in advance. These programs help make our premium services more accessible while maintaining our high standards of quality.

We also maintain an active referral program that benefits both existing and new clients. When you recommend our services to friends, family, or neighbors who become Rockfield Landscape clients, you'll receive special bonuses as our way of saying thank you. Our team can provide detailed information about current discount opportunities and help you select the options that best suit your needs.

Billing & Estimates

How will I be invoiced?

To provide the most convenient and secure payment experience, Rockfield Landscape recommends maintaining a valid credit or debit card on file for your account. This streamlined approach ensures uninterrupted service while protecting your financial information through our secure payment processing system.

For complete transparency and record-keeping, you'll receive detailed electronic statements and invoices documenting all services performed. These documents are automatically emailed to you and remain accessible through our client portal, allowing you to review your service history and manage your account at your convenience. Your designated payment method will be processed only after services are completed and documented.

Billing & Estimates

Can I pay with cash or check and give it to the workers while they are here?

To maintain proper financial controls and ensure the safety of our field teams, Rockfield Landscape crew members are not authorized to accept cash payments for services. This policy protects both our clients and our employees while maintaining accurate financial records for all transactions.

If you prefer to pay by check, you may give it to a crew member who will deliver it to our office, or you can mail it directly to our billing department. However, we encourage clients to take advantage of our secure electronic payment options through our client portal, which provides immediate transaction confirmation and maintains detailed payment records for your convenience.

Billing & Estimates

How do I find my account balance, invoice or payment information?

Rockfield Landscape provides convenient 24/7 access to your complete account information through our secure client portal. This user-friendly platform allows you to view current balances, access detailed service histories, review past invoices, and track payment records at your convenience. The portal also provides real-time updates, ensuring you always have access to the most current information about your account.

Our client portal is designed to make managing your landscape services as effortless as possible. In addition to financial information, you can also view scheduled services, submit service requests, and communicate directly with our team. If you need assistance accessing or navigating the portal, our customer service team is always available to help you make the most of these convenient features.

Billing & Estimates

Are your "FREE" estimates really free?

At Rockfield Landscape, we believe in complete transparency, which is why our professional property assessments and service estimates are absolutely free of charge. These comprehensive consultations allow us to understand your property's specific needs while providing you with detailed information about our services and accurate pricing, all with no obligation.

During our complimentary consultation, we take the time to assess your property thoroughly, discuss your goals and preferences, and develop customized solutions that align with your vision and budget. This approach ensures you receive accurate pricing and appropriate service recommendations while allowing you to make informed decisions about your landscape investment.

Billing & Estimates

Do you have to visit my home to do an estimate?

To provide the most accurate service proposals and ensure we fully understand your property's unique characteristics, Rockfield Landscape typically conducts an on-site assessment for all service requests. This thorough evaluation allows us to identify specific needs, potential challenges, and opportunities for enhancement that might not be apparent through remote assessment methods.

During our visit, we carefully measure and document relevant areas, assess site conditions, and note any special requirements or considerations that might affect service delivery. This detailed approach enables us to provide precise pricing and appropriate service recommendations while ensuring we can meet or exceed your expectations for professional landscape care.

Billing & Estimates

Do I have to be present for your FREE estimate at my home?

While your presence isn't required during our property assessment, Rockfield Landscape welcomes the opportunity to meet with you during our visit. Direct interaction allows us to better understand your specific preferences, address any concerns immediately, and share our expertise in person. These conversations often lead to more tailored service solutions that perfectly align with your vision for your property.

If your schedule doesn't permit you to be present, we can still conduct a thorough assessment and provide detailed recommendations. We simply ask that you ensure access to relevant areas of your property and provide any specific instructions or considerations in advance. Following our assessment, we'll provide comprehensive documentation of our observations and recommendations, and we're always available to discuss questions or concerns by phone or email.

Billing & Estimates

Is the service agreement binding?

At Rockfield Landscape, our service agreements are designed to establish clear expectations and communication rather than create binding obligations. While we outline our commitment to providing consistent, high-quality service, we understand that circumstances can change. Therefore, you maintain the flexibility to modify or terminate services with a simple 14-day written notice.

If you need to discontinue or adjust services for any reason, we ask that you provide written notification through email, including your desired end date and a brief explanation of your decision. This information helps us improve our services while ensuring a smooth transition. Our goal is to maintain positive relationships with our clients through excellent service rather than contractual obligations.

Customer Service

Is your company insured?

Rockfield Landscape maintains comprehensive insurance coverage, including workers' compensation and liability insurance, to protect both our clients and our team members. This complete coverage is essential for your protection and peace of mind, as uninsured service providers cannot be held liable for potential damages or accidents that may occur on your property.

As part of our commitment to transparency and professionalism, we readily provide certificates of insurance upon request. We strongly recommend that all property owners verify insurance coverage before engaging any landscape service provider, as this documentation is crucial for protecting your interests and ensuring responsible business practices.

Customer Service

Is your company licensed?

Rockfield Landscape holds all necessary licenses to operate as a comprehensive landscape service provider in Bergen County, New Jersey. Our credentials include specific licensing for both lawn care and irrigation system services, demonstrating our commitment to meeting and exceeding industry standards and regulatory requirements.

These professional licenses reflect our ongoing investment in maintaining the highest standards of service and expertise. Our team regularly participates in continuing education and professional development to stay current with best practices and maintain all required certifications, ensuring we deliver superior service to our distinguished clients.

Customer Service

Can I request a service on a specific day?

While Rockfield Landscape welcomes specific day requests, particularly for special events or occasions, our ability to accommodate such requests depends on our carefully planned routing system that optimizes efficiency and service quality. We operate Monday through Friday throughout the season, and while we make every effort to accommodate timing preferences, we structure our routes to ensure consistent, high-quality service for all clients.

Weather conditions in New Jersey can be unpredictable, occasionally requiring schedule adjustments to maintain our quality standards. When inclement weather affects your scheduled service day, we automatically reschedule for the next suitable day to ensure your property receives proper attention. Our team communicates any weather-related changes promptly, maintaining transparency throughout the process.

Customer Service

What if it is raining on my service day?

At Rockfield Landscape, we prioritize both service quality and lawn health, which means we carefully assess weather conditions to determine when maintenance can be performed safely and effectively. When wet conditions make it inadvisable to service your property on its scheduled day, we automatically reschedule for the next available day when conditions permit proper maintenance.

This weather-conscious approach protects your lawn from potential damage that can occur from mowing wet turf, such as rutting, compaction, and uneven cuts. Our scheduling system is designed to be flexible enough to accommodate these weather-related adjustments while ensuring all properties receive the high-quality service they deserve.

Customer Service

How many staff members will be working on my project?

Rockfield Landscape carefully determines crew size based on the specific requirements of each project or maintenance service. For standard maintenance visits, we typically assign teams of two to three skilled professionals who work efficiently together to maintain our high service standards. This optimal crew size allows for thorough attention to detail while minimizing disruption to your property.

For larger projects or specialized installations, we may adjust team size to ensure timely completion while maintaining our exacting standards. Each crew member is thoroughly trained in their specific role, and teams are supervised by experienced managers who ensure all work meets our stringent quality requirements. This flexible approach allows us to scale our workforce appropriately for each project while maintaining consistent service excellence.

Customer Service

How do I cancel my service?

While we strive to earn your continued satisfaction, we understand that circumstances may require service changes. Rockfield Landscape requires a 14-day written notice for service cancellation, which can be submitted to service@rockfieldlandscape.com. This notice period allows us to properly adjust our schedules and ensure a smooth transition of your property care.

If your cancellation is due to any concerns with our service, we strongly encourage you to contact us immediately to discuss the situation. Our team is committed to your satisfaction and welcomes the opportunity to address any issues promptly. We value feedback as it helps us maintain our high service standards and ensure we're meeting our clients' expectations.

Customer Service

What is your policy regarding pets?

At Rockfield Landscape, the safety and security of your pets is a top priority. We recommend keeping all pets indoors during scheduled service visits to ensure their safety and allow our crews to work efficiently. While our teams are trained to be vigilant about gate security, we cannot guarantee that pets won't find ways to exit the property during our visits.

By accepting our services, clients acknowledge that Rockfield Landscape cannot assume responsibility for pets that may escape from the property during maintenance visits. We ask that you secure your pets indoors and ensure gates are unlocked for our access, allowing us to complete our work safely and efficiently while protecting your beloved pets.

Customer Service

Do you mow on Holidays?

Rockfield Landscape understands the importance of maintaining your property's appearance before holidays and special occasions. When holidays fall on regular service days, we adjust our schedules and add additional crews as needed to ensure all properties receive proper attention. This proactive approach helps maintain the high standards our clients expect, particularly during times when property appearance is especially important.

However, during periods of significant weather-related schedule disruptions, we may occasionally need to utilize holiday periods to maintain our service commitments. In such cases, we communicate schedule adjustments clearly and prioritize properties based on specific needs and upcoming events. This flexible approach allows us to maintain consistent service quality while accommodating seasonal challenges.

Customer Service

Can I reschedule my service?

To maintain efficient routing and ensure consistent service quality, Rockfield Landscape requests a minimum 48-hour notice for any service rescheduling or skip requests. This advance notice allows us to adjust our crew schedules effectively while maintaining our high service standards for all clients.

The most efficient way to request schedule changes is through email at service@rockfieldlandscape.com. Your request will be promptly processed, and we'll confirm the schedule adjustment. For special circumstances requiring immediate attention, please contact our office directly, and we'll do our best to accommodate your needs while maintaining our service efficiency.

Customer Service

Who and how soon do I contact if I notice a problem?

Rockfield Landscape is committed to maintaining the highest standards of service quality, and we encourage clients to notify us immediately if they observe any concerns with our work. The most effective way to report issues is by email to service@rockfieldlandscape.com, which ensures your concern is properly documented and promptly addressed by our management team.

While our crews operate on carefully planned routes that may not allow for immediate same-day remediation, we prioritize addressing service concerns as quickly as possible. Our management team reviews all reported issues promptly, and we maintain open communication throughout the resolution process. This systematic approach ensures that every concern receives appropriate attention while maintaining efficient service delivery for all clients.

Customer Service

Can I request a lawn service on a specific day?

At Rockfield Landscape, we understand that certain occasions may require specific scheduling of lawn care services, particularly for special events or gatherings. While we maintain carefully planned routes to ensure efficient service delivery, we make every effort to accommodate specific day requests whenever possible. Our standard service operates Monday through Friday, with scheduling flexibility to meet our clients' needs.

Given the variable nature of New Jersey weather, we maintain a pragmatic approach to scheduling. If inclement weather affects your scheduled service day, we automatically reschedule for the next suitable day to ensure your property receives proper attention. We pride ourselves on clear communication regarding any weather-related schedule adjustments, keeping you informed throughout the process.

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